The Wych Elm (“we”, “us”, “our”) protects and respects your privacy. This policy explains how we collect, use and store personal information when you visit the pub, use this website, or get in touch.
1. Information we collect
- Identity and contact details: name, email, phone number, postal address, and anything you give us when booking or writing in.
- Payment information needed to take a card payment.
- Technical data such as IP address, browser type and operating system, if the site records it.
- Your preferences for hearing from us.
2. How we collect it
When you visit and leave details for a reservation or the loyalty card. When you book on this website, by phone, or through another platform. When you join the mailing list, send feedback, or talk to us on social media. Through cookies or similar tools when you use the website.
3. How we use it
To serve food and drink and look after you in the pub. To manage reservations. To take payment. To improve the website and the visit. To send offers or news, only where you have agreed. To meet legal duties.
4. Sharing
We do not sell your information. We share it only to process a payment, to meet a legal duty, or with a supplier who helps us run the pub or the mailing list. Those suppliers must keep your data secure and lawful.
5. Security and retention
We take appropriate steps to stop personal data being lost, used or disclosed without authorisation, and we review those steps. We keep data only as long as we need it for the reason we collected it, including accounting and legal records.
6. Your rights
You may ask for a copy of the information we hold, ask us to correct it, ask us to delete it where the law allows, object to processing based on legitimate interests, and withdraw consent where we rely on it. Write to [email protected].
7. Cookies
This website may use cookies to remember a preference or to understand how the pages are used. You can control cookies in your browser.
8. Changes and contact
We may update this policy. The latest version lives on this page. Questions: The Wych Elm, 93 Elm Road, Kingston Upon Thames, Greater London, KT2 6HT, England. [email protected] · +44 7445 049875.